FAQ

Monkey’s Uncle strives to deliver personalized customer service and unique products in our online store. To help ensure successful transactions we developed this policy that provides direction to our on-line customers. Please read these policies and understand them, if you have any questions contact us at themonkeysuncle@comcast.net. 
 

PAYMENTS

  • We use Paypal as our primary checkout option, but if you don’t have a Paypal account that’s ok….you can use ANY major credit card at checkout!

SHIPPING

  • Some orders may take up to 5 days to process. If your item is on back order you will receive email notification, and processing could take up to 14 days. We’ll always try to ship sooner, but sometimes life just gets in the way ya know :)
  • In store pickup orders may require a day or two of processing since we don’t live in the store. As much as we love the place, we need to go home eventually too. If you place an order for in store pickup we will notify you when your order is ready, and then we’ll wait to see you’re smiling face
  • SHIPPING COST WILL BE $4 ALL DAY EVERY DAY ….HOW YA LIKE THEM APPLES?!?!?

RETURNS

  • We will be SHOCKED if you don’t love your items, but some people just have buyers remorse. If that’s you, then merchandise must be returned within 30 days of the purchase. To initiate the return process pleases email themonkeysuncle@comcast.net with your name, contact info, item description, and reason for return. So long as these steps are followed  then we will confirm to you that a refund is issued for your original purchase price, less shipping.
  • We closely inspect all items before shipping. Returns are also inspected upon receipt. Items must not have been worn, washed, altered, and must have all original tags attached. Items with snags, rips, make-up stains, odors (i.e. cigarette smoke) or other damages will result in the item being returned to you.  Sorry but we can’t just take back someone’s stinky sweated up tee shirt….thats just nasty ;-)

BACKORDERS

  • Occasionally, some items are unexpectedly out of stock or unavailable and may need to be special orderd from our vendors. If this happens we will notify you via email, and should be able to still fill you order within an additional 7-10 days. Our stuff is so cool that its SOO worth the wait anyway, so just sit tight and the sweet tee will be at your door in no time at all. If this happens and you just can’t wait we will offer you a refund.
  • Sometimes manufacturers are not very precise regarding product availability. In the event of a backorder, we will try to provide you with as much information as possible regarding potential ship dates or suggest possible alternatives.

SIZING & CARE

  • Because the theme of our store is retro/vintage, most of our vendors not only use retro logos, but they also use retro sizing. Which means that most of our shirts will need to be bought a size up. If you are normally a Large – then get an XL….seriously. Don’t sweat what size the label says if you’re used to being one size….go a size up in our stuff unless you like your shirts to fit like a Smedium.
  • All of our tee’s are super-soft and comfortable; none of those crappy stiff cheapo tee's you buy at the big box retailers or off some shady guy down the corner. That said, if you love your shirt it will love you back, so we suggest to make sure there is no "shrinkage" that you wash your new favorite shirt in cold water, and maybe even air dry. 

ACCURACY

  • We make every effort to maintain current, accurate information in our on-line catalog. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by sending us an e-mail.
  • Monkey’s Uncle reserves the right to refuse any order at any time.

PRIVACY POLICY

  • Instead of giving you a bunch of legal mumbo-jumbo  you won't read anyway, we'll just tell it like it is. Any information we collect from you when you visit or purchase from our site will NOT be shared with any third parties. With your permission we may inquire about sending you future emails so you can see the coolest new arrivals, or get the inside scoop on special offers or upcoming events. Other than that, we pinky promise not to bother your or give out your info to those crazy telemarketers who like to call during dinner :)
We value your business and are constantly working to improve our processes to better serve our customers. If you have any comments or questions please stop by the shop to chat with us or email themonkeysuncle@comcast.net . Thanks for your support of this mom & pop shop!